BOOKING T&C'S
SAPPHO
ROCKS
1. FEES
Full Payment of the course fees must be received prior to the
commencement of the course. Your place on the course is not
guaranteed until full payment is received. Places will not be reserved
until full payment is made. Failure to pay may mean you lose the
opportunity to a masterclass.
2. CANCELLATION POLICY
If you wish to cancel your place on the course, you should contact us
as soon as possible.
If we can fill your space with a suitable candidate, we will give you a
refund, minus an administration fee of £80.
If there is no replacement found, unfortunately we will not be able to
refund any course fees.
In the rare event that we have to cancel a course we will endeavour to
offer suitable alternatives. However some courses have minimum
attendance levels and may be cancelled if too few bookings are
received. This is particularly relevant to external tutors and
masterclasses.
We reserve the right to:
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Amend and cancel courses
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Substitute tutors
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Change location of the course.
If we cancel the course, we shall do our best to give you at least one
week’s notice and you will have the option of transferring to another
course or of having a full refund of the course fee.We will not be liable for any losses (including but not limited to travel and third party accommodation costs) arising as a consequence of any
cancellation or modification as set out above beyond the cost of the
course fee. Any accommodation package booked via us will be
refunded.
NON-ATTENDANCE
Non-attendance of a class or classes due to illness or for personal or
for professional reasons does not provide the right to refunds, extra
tuition or a transfer. For residential courses we suggest that you take
out a travel insurance policy for this instance.
STUDENT CONDUCT
Students are expected to conduct themselves in a professional manner
and to recognise that other students also require support and
assistance. If a student becomes persistently disruptive, or is
intoxicated we may, at our discretion ask the student to leave the
course.
REFUND POLICY
We work hard to ensure that students expectations and course aims are
met. In case of dissatisfaction, we will not be able to refund the course
fees.
HOW TO RETURN AN ITEM
You are protected by the consumer protection act and the distance selling act. If you require a refund, or an exchange:
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The item must be sent within 14 days of receipt.
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The item must be returned with your details it may take longer to process.
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Any item with a security tag tampered with or removed may not be returned.
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The item MUST be in a saleable condition and un used.
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The return should be sent by a signed for postal service with sufficient insurance which we will not refund to you.
You do not need to contact us if you are returning an item just send with in 14 days and your details.
Custom items made to order are not refundable as they have been made to your specific order, this is particularly relevant to wholesale orders where we do not keep stones in stock. If you do not feel you have received what you have ordered please contact us with in 14 days of receipt to organise a replacement. We are unable to refund.
OUR RETURN ADDRESS IS
Sappho Rocks Iluvm Ltd
Little Mollands Farm
Mollands Lane
Ockendon
Essex
RM15 6RX