HOW TO RETURN AN ITEM

You are protected by the consumer protection act and the distance selling act.  If you require a refund, or an exchange: 

• The item must be sent within 14 days of receipt. 

• The item must be returned with your details it may take longer to process. 

• Any item with a security tag tampered with or removed may not be returned. 

• The item MUST be in a saleable condition and un used. 

• The return should be sent by a signed for postal service with sufficient insurance which we will not refund to you.

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You do not need to contact us if you are returning an item just send with in 14 days and your details.

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Custom items made to order are not refundable as they have been made to your specific order, this is particularly relevant to wholesale orders where we do not keep stones in stock.  If you do not feel you have received what you have ordered please contact us with in 14 days of receipt to organise a replacement.  We are unable to refund.

 

 

OUR RETURN ADDRESS IS

Sappho Rocks Iluvm Ltd

Little Mollands Farm 

Mollands Lane 

Ockendon 

Essex 

RM15 6RX